BREXIT – Has Britain Already Lost It´s Pole Position

BREXIT / Britain Exit

Brexit – The article 50 talks will be about unwinding European Union membership: the E.U. will press Britain to pay its share of unpaid bills and liabilities; the United Kingdom is expected to seek a share of EU assets. According to the Financial Times, the UK will have to pay €20bn (£18bn) to leave the EU, taking into account…

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Chatbots And Automation

automation with chatbots

First, let´s assume, that the 50 most common questions stand for 80% of the service requests. Second, let´s assume that answering these requests don’t harm any of your intellectual property.   Third, data indicates that among consumers who have used social media for customer service, the most common reason for doing so was to seek…

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The black swan – a high-impact and hard-to-predict scenario

Black Swan - a hard to predict high impact scenario like Brexit

The Black Swan examines the influence of highly improbable and unpredictable events that have a massive impact The black swan event is a high-impact, hard-to-predict and rare event that is beyond the realm of normal expectations in history, science, finance and technology. A Black Swan  Scenario examines the influence of highly improbable and unpredictable events…

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