Brexit Opportunity Germany

Brexit makes Germany more attractive to firms The European Union has developed an internal single market through a standardized system of laws that apply in all member states. European Union policies aim to ensure the free movement of people, goods, services, and capital within the internal market. With Brexit, UK-based firms will lose benefits With…

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Automate customer service with contextual content

automation - the ease of instant feedback in marketing, service and product development

Automated workflows and canned responses for better service. Let´s assume, that the 50 most common questions stand for 80% of the service requests. Let´s assume as well that answering these requests doesn´t harm any of your intellectual property or trade secrets.  Data indicates that among consumers who have used social media for customer service, the…

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The black swan – a high-impact and hard-to-predict scenario

Black Swan - a hard to predict high impact scenario like Brexit

The Black Swan examines the influence of highly improbable and unpredictable events that have a massive impact The black swan event is a high-impact, hard-to-predict and rare event that is beyond the realm of normal expectations in history, science, finance and technology.  But with change comes opportunity – Think BREXIT! For the majority, the possibility…

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